We aim to dispatch all goods within 24 hours of receiving your order, subject to payment/credit clearance and stock availability. Same day dispatch cannot be guaranteed on orders placed after 3pm.
Your parcel will be delivered via Second Class by the Royal Mail at normal Royal Mail delivery times, however, heavier orders maybe dispatched using couriers and should arrive within 3 working days.
For UK deliveries only: Free delivery on all orders over £34.99. Minimum shipping cost on all other orders is £1.95. Maximum shipping cost on all other orders is £5.00.
Orders are calculated based on weight and buying more items will give a reduced charge overall.
Setting the correct delivery type
The basket page allows you to choose between UK delivery, EU (European Union) delivery and Worldwide delivery. When you change the delivery type, the order total will be updated to show the appropriate delivery charge.
Please note that you must select the appropriate delivery type on the basket page, based on the delivery address for the order. If you choose a type whose cost is lower than required (for example, choosing UK delivery, but giving a non-UK address at checkout), your order may be held until the excess delivery charge is paid.
You will be able to enter the delivery address before you go tothe credit card or PayPal (whichever you choose). Note that this address will be used for delivery, even if you specify a different one with the credit card or PayPal.
In the event that you are dissatisfied with your purchase from Playlearn, you may return it within 30 days for a refund or exchange. Customers should indicate whether they prefer a refund or an exchange for an alternative size, colour or style.
Subject to the goods being returned in the condition in which they were dispatched, (unused, undamaged and with all original manufacturers packaing and tags attached) a refund or exchange will be arranged.
Please contact us at firstname.lastname@example.org before
We will refund the amount paid for the goods and will not refund postage charges that were paid or that you have incurred. If a product is faulty we will refund the original postage charge.